Records Request FAQ

Q: What do I do if I need information from the City?

A: Requests for information and general questions for all City departments can be directed to SBDirect at (909) 384-7272. Email contacts for most departments are also available on the City’s website.

Q: What if I need a copy of a City record?

A: Great news! Many frequently requested records and recent City news is available through this Request Portal. Please click the link to search existing requests for what you need: https://sanbernardino.nextrequest.com/requests

This portal is fully searchable by keyword or department.

Q: What if the record I am looking for is not found in the request database?

A: Now is when you will request the record! Please follow the instructions below to request a record from any City department: https://sanbernardino.nextrequest.com/requests/new

Q: What if I need additional help or have questions?

A: Please call the City Clerk’s office at (909) 384-5002, or email sbcityclerk@sbcity.org